AT&T Voice System Administrator - Journeyman (Government) in Washington, District Of Columbia
The Department of State, Bureau of Information Resource Management (IRM) Telecommunications, Wireless, and Data (TWD) Division provides its users with mission critical LAN/WAN data and voice services across multiple locations in the DC Metro Area.
In support of these services, the phone systems administrator/installation technician supports the Department of State (DoS) Vanguard Program, Service Management Office (SMO. The technician implements/maintains communications systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment.
Description of Duties:
Configures IP VOIP, digital, and analog phones and extensions.
Coordinates installation with other contractors and service providers.
Troubleshoots and resolves voice service outages, tests network back-up procedures, and updates documentation, as needed.
Administers Avaya phone systems and voice mail systems for over 40+ US sites
Performs routine and complex administration of voice services (Avaya voice switches and voice mail systems)
Develop telecommunication solutions to address user needs
Monitors, logs and track work task performed in a separate data base system
Identify out-of-sync conditions between separate data base system with telephony information and actual telephone switch
Developsand recommends solutions to correct out-of-sync conditions betweenseparate data base with telephony information and actual telephoneswitch
Working knowledge of AAR (Automatic Alternate Routing) and ARS (Automatic Route Selection) in voice network environment
Working knowledge and experience with complex Uniform Dial Plans (5-digit dial numbering plans)
Experience in the design and operation of Avaya Call Center Telephony
Experience with Avaya Call Center portfolio – ACD (Automatic Call Distribution), EAS (Expert Agent Selection), CMS (Call Management System) and BCMR (Basic Call Management Reporting)
Experience with Call Vector Designing, testing and problem solving
Experience with detailed call flowcharts and end-to-end Visio designs
Experience planning and providing support for Avaya Aura user features/application
Experience with Avaya Switch Systems, Cisco, Secure Telephone, and Video Communications
Ability to interface with end users.
Willingness to travel and work out of hours and weekends providing on-call support as needed.
Telecommunications Knowledge, Telecommunications Technologies, Provisioning, Technical Understanding, Functional and Technical Skills, Independence, Attention to Detail, Verbal Communication, and Documentation Skills.
US Citizenship and Must have an Interim/Active Secret clearable to TS.
Desired: Department of State experience
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V