AT&T Senior Client Support Specialist - Mobility (Government) in Washington, District Of Columbia
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Mobility Specialist – US Government - Candidate should have excellent leadership, customer relationship management and interpersonal skills to work on a large mobility program at a large US Federal Government Agency.
Duties will include but not be limited to:
Provide day to day technical support of up to 10,000 mobile devices, provide support to Tier 1 and 2 Help Desk, as well as Tier 3 technical and project support to end users and front-line IT staffs, as needed.
Sub-administrator on AirWatch MDM including: troubleshooting, testing, routine maintenance, compliance reporting and recommendation of policy changes based on customer feedback/testing.
POC for wireless orders and service escalations.
Coordinate device delivery and rollout between local Agency offices, HQ and other mobile carriers.
Test requested mobile apps to ensure compliance with customer IT security policies.
Test mobile apps, devices, hardware and MDM infrastructure to ensure stable performance and reliability.
Responsible for triage of technical issues, work requests and task order to correct teams, with follow through to ensure timely completion and customer satisfaction.
Work alongside network engineering teams to develop and implement new mobility solutions and Remote Access and Security protocols.
Support SharePoint program page, including workflows for ordering, service request management, and support documentation.
Works closely with parallel groups as needed on a support or project basis, including:
Mail administration/engineering team
Agency Tier 1 and 2 helpdesk
Qualifications: Bachelor’s Degree Required 2+ years Mobility/IT Helpdesk experience required
Must be a US Citizen and able to obtain a Public Trust or SECRET clearance
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V