AT&T Network Specialist - Field Support in Mexico

Level 2-3 on-site @ customer Datacenter in Queretaro for the support and management of the routing, switching, load balancing, DHCP, DNS, infrastructure for a major financial customer in Mexico.

Perform daily datacenter operation activities (Troubleshoot Tier 2-3 incidents, equipment configuration, services monitoring, support & management, MACD execution) for the customer datacenter infrastructure.

Roles and Responsibilities:

-Provide onsite support for datacenter infrastructure @ Queretaro datacenter.

-Responsible for the execution changes on the routing, switching, load balancing, DHCP, DNS infrastructure.

-Assist and provide hands and eyes for our remote L3 team.

-Configure and interpret sniffer captures.

-Interact with other IBM/IBM Customer service towers to ensure the end-to-end solution of issues.

-Maintain network operation under SLA´s

  • 7x24 availability

Key Competencies and Skills:

  • ITIL knowledge with technical network background.

  • Fluent Spanish and English speaking.

  • Service Management and Customer oriented.

  • Good relationship with customers and capable to work under high stress.

  • Knowledge of Cisco (Nexus / Blade switches).

  • Multi brand knowledge in routing & switching (Cisco, Juniper, Extreme) (desirable)

  • Knowledge of F5 balancers

  • Knowledge of Infoblox appliances

  • +5 Years of Experience supporting & managing network devices

Education and Qualifications:

-Bachelor Degree in Computer Systems, Telecommunications, Electronics or similar.

-Spanish or English speaking degree or certification (if not mother tongue).

  • Cisco CCNA R&S Certified

  • Cisco CCNP R&S Certified

  • Cisco Datacenter Certified or Datacenter experience

  • F5 Certified or demonstrable skills

  • Infoblox Certified or demonstrable skills

  • Sniffer Usage Training or demonstrable skills.