AT&T Mgr, Sls Perf Reporting - (FirstNet) in Vienna, Virginia
As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.
You don't have to be a tech whiz to join AT&T. It takes more than technology to keep us ahead of the curve, and thanks to our teams of legal/operations, marketing and finance whizzes, we do just that. Every day, each works to ensure the success of the company while they advance their own careers.
What does it take to join us? We demand exceptional skills in your discipline and a real dedication to being the best.
After all, we're asked to keep AT&T profitable and on the cutting edge, and at the same time, build on more than a century of innovation and success. We are a world leader in communications and entertainment, and we plan to keep on growing.
•Provide direct support to FirstNet Account teams including account segmentation, FAN Assignments
•Troubleshoot and resolve billing, ordering, contracting, and pricing issues.
•Manage localized training programs
•Measure channel effectiveness using SalesForceand ROME
•Operational analysis of customer and/or service data and be able to make recommendations on these results; provide analysis of effectiveness by vertical including account penetration and production
•Provide proposal support to sales managers
•Proficiency with Microsoft Office applications including advanced modeling and analytics capabilityin Excel
•Strong communications (written and verbal) and presentations skills
•Knowledge of AT&T Reporting Tools including SAART, MR2020,Business Objects, BID/Sunrise, Horizon, DSR, Dashboard, MyComp
•Understanding of Mobility services and operational metrics including Gross Adds, Churn, Net Adds, FRPO, Upgrades, and ARPU
•Ability to clear a background and drug test
•3+ years experience in a reporting/analyst role
•7+ years sales operations experience
•Bachelors degree in a business discipline
•Exemplary analytical skills
•Keen attention to detail