AT&T Customer Service Representative in Urbana, Illinois

Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then you’ll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving millions of customers – one at a time.

What does it take to handle customer questions and concerns? Courtesy, professionalism and product knowledge. The goal? Help customers and provide them with solutions. We’ll get you started by providing on-the-job training and resources. On our team, you’ll be an important part of shaping our customer experience – from setting up new accounts, to answering questions and actively listening for opportunities to expand and deliver great services.

Bottom line? When our customers think of AT&T, they’ll think of you.

What’s in it for you?

Customer Service Rep 1 position starts between $11.98 and $15.73 per hour....then you will have the opportunity to receive an increase after only 6 months.

A full-time position with full benefits that include medical, dental, vision, 401(k), tuition reimbursement, paid vacation off, and work/life resources.

Plus 50% off your AT&T Wireless service and discounts on other AT&T products and services.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.

Click here to learn more about this job from AT&T employees!

Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company. Our Employees say it best! Watch now at http://connect.att.jobs/article/att-call-center-careers !

Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handles telephone and face­-to-face customer contacts. Coordinates with all sales channels for retention efforts on existing customer base. May sell products and services offered by the Company. May help collect past due balances. Processes credit applications and activates service. Maintains appropriate records, prepares required reports, and updates customer accounts. May support and backup the sales and store operations, i.e., take customer payments, over the counter exchanges, programming of handsets, switchboard, etc. Performs other duties as assigned by management.

GENERAL DUTIES

The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:

1.Answers customer/client requests or inquiries concerning services and products and reports problem areas.

2.Utilizes various systems and tools to initiate to assist and service customers.

3.Continually maintain working knowledge of all company products, services and promotions.

4.Make recommendations according to customer’s needs.

5.Utilize operational systems to process purchases of all products and services.

6.Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines

ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:

1.Perform over the counter exchanges of customer defective equipment.

2.Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotions display and work station.

PHYSICAL REQUIREMENTS

No physical requirements.

BASIC QUALIFICATIONS

TESTS:

Applicants will be expected to pass any assessments or tests associated with the position.

SPECIAL JOB REQUIREMENTS:

•Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required.

•May be required to work at other store locations.

TRAINING

•Classroom training.

•On-the-job training.

Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.