AT&T Customer Service Representative (DIRECTV) in Tulsa, Oklahoma

WHAT'S IN IT FOR YOU?

  • Start with the paycheck: Customer Care Associates start between $10.85 and $15.625 per hour.

  • Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources

  • Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services

  • Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.

  • If you’re 18 years or older, let’s talk.

Description:

Answers inbound call from customers with billing issues, technical issues or general questions regarding service. Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handles telephone and face­-to-face customer contacts. Coordinates with all sales channels for retention efforts on existing customer base. May sell all products and services offered by the Company. May help collect past due balances or take payments from customers who have been disconnected. Processes credit applications and activates service. Maintains appropriate records, prepares required reports, and updates customer accounts. Performs other duties as assigned by management.

Click here to learn more about this job from AT&T employees! at http://inside.att.jobs/customer-service-at-att

Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company. at http://connect.att.jobs/article/att-call-center-careers

Required Qualifications:

  • At least 18 years of age

  • 6 months experience operating a computer in Windows based environment

  • Availability to work a flexible schedule which includes all hours of call center operation

TESTS: Applicants will be expected to pass any assessment associated with the position.

Study Guide for pre-employment screening (click the link below to open the study guide)

Mobility Call Center Assessment (MCCA) at http://att.jobs/media/204112/MCCA-Test-Guide.pdf

TRAINING:

  • Classroom training

  • On-the-job training

  • On-line training

SPECIAL JOB REQUIREMENTS:

  • Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required

  • One year customer service work experience preferred. Excellent communication and computer skills

Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.

Click here to learn more about this job from AT&T employees! at http://inside.att.jobs/customer-service-at-att