AT&T Training Engineer (Government) in Stafford, Virginia
AT&T will provide solution-specific, efficient, and cost-effective training to Marine Corps personnel as part of the Information Technology Service Management (ITSM) Operations and Sustainment (O&S) program. To augment currently available instructor-led training materials and user guides, AT&T will design, develop, and deliver high-quality Shareable Content Object Reference Model (SCORM) 2004-Compliant Computer Based Training (CBT) modules following Marine Corps Systems Approach to Training (SAT) methodology.
These modules will provide training on ITSM processes and Remedy tool suite functionality as implemented in the USMC environment that will allow for self-evaluation, navigational control, and tracking. This self-paced delivery method grants geographically dispersed Marine Corps personnel 24/7 access to training, and becomes part of a full ITSM process learning library that consists of user guides, instructor guides, and process guidance documents
Candidates applying for this position must possess at least three to six years of applicable experience as an instructional-training developer/engineer working on technical Government and/or large commercial projects. Additionally, requires a minimum of two years of ITILv3 experience. The candidate’s breadth of working knowledge and experience should include most if not all of the following areas:
Use of ADDIE model to design, develop and deliver training solutions; both instructor-led and computer-based, for government contracts, including: process and tool training, and specifically Remedy technical and desktop software applications.
Identify and utilize industry best practices to assess and address training gaps, create and execute plans that align learning to business initiatives and continually improve programs; use metrics to measure training effectiveness.
Possess familiarity and experience working with training environments in the following capacities: ensuring that the training environments are kept in-sync with production environments; running test modules or procedures in mirror locations to ensure that valid outcomes and results match; working with various IT staff in the maintenance of hardware, software, networking, and operational procedures; and modifying and enhancing training environments to provide the most effective training experience for the learner.
Collaborate with developers and engineers as technical writer to produce documents which include: user guides, lab workbooks, facilitator guides and process flowcharts; peer review for grammar, content and style; document processes and write detailed functional requirements; develop training plans
Strong interpersonal skills and oral and written communication skills.
B.A. or B.S degree in a technical discipline (e.g., business, organizational development, instructional design, engineering, computer science, etc.) and a minimum of 3 years of IT experience with 4 years directly applicable to instructional-training development/engineering.
Previous experience developing/delivering process training.
Previous experience with Remedy 8.1 or higher.
Work with client leadership to develop training plans, perform customer relations duties, provide status reports, and collaborate with SMEs.
Master’s in Instructional Design, Business Administration or related field degree in a technical discipline (e.g., business, organizational development, instructional design, engineering, computer science, etc.) and a minimum of 3 years of IT experience with 4 years directly applicable to instructional-training development/engineering.
Excellent collaboration and facilitation skills.
Ability to work across organizations to develop a clear plan for implementation of new processes.
Certified Technical Trainer (CTT+) [or other relevant training or instructional design certification].
Synchronous Training Facilitator – preferred.
Instructional System Design (ISD) experience.
Certified MSOffice Specialist (MOS) – preferred.
ITIL Foundation Certification and strong knowledge of ITIL framework.
Previous experience on training development and roll-out / integration.
Previous experience understanding and documenting of customer requirements.
Experience Level: 3-10 years Work location /
Travel: The work location will be Stafford or Vienna, Virginia, with some travel required to Quantico, Virginia.
Required Clearances: Secret
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V