AT&T Enterprise Service Desk Specialist Senior (Government) Camp Pendleton, CA in San Diego, California
This position is located in Camp Pendleton, CA
High school Diploma or General Equivalency Diploma (GED)
Conduct operations in support of the Service Desk
Execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues
Open and close tickets
Correlate events and incidents for management of Information Technology Services.
Certified in accordance with DOD8570.01-M Information Assurance Technician II.
A minimum of 2 year of customer service experience in an IT environment including 2 year of ticketing system experience, plus an understanding of Service Level goals and targets, 1 year of experience in Remote Desk Takeover tools and usage.
ITIL v3 Foundations preferred
Must be a US Citizen and possess a clearance
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V