AT&T NetOps Specialist Junior (Government) in New Orleans, Louisiana

High school Diploma or General Equivalency Diploma (GED)

Under general supervision, monitor the infrastructure and network, responding appropriately to alerts and events.

  • Respond to incidents from triage through resolution, including escalations, where appropriate.

  • Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services.

  • Provide root cause analysis documentation in accordance with Government procedures.

  • Provide data center support where appropriate.

  • Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues.

  • Provide incident notification to Government representatives.

Work is performed in 24/7 environment and must be able to work second/third shifts, weekends, and holidays. 2-4 years of experience required.

Possess at least two or more of the following: Computing Technology Industry Association (CompTIA) A+, Network+, Microsoft Technology Associate (MTA) certification. Certified in accordance with DODD 8570.1 Information Assurance Technician I, II or III, as required by the environment.

Required Clearance: Secret

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V