AT&T Tier 3 Server Engineer in Hyderabad, India
Overall Purpose:Responsible for installing, configuring, and maintaining operating system servers, including web servers, in support of business processing requirements. May also be responsible for software installations and 24/7 production support.
Roles and Responsibilities:
o Understand environment and relation between application and application team expectation vis a vis server infrastructure
o Conduct audits and gap analysis to arrive at risk matrix and mitigation measures
o Drive mitigation measure implementation
o Change review for identified elements and provide cover for high risk changes to ensure 99.2% change success.
o Monitors and tunes the system to achieve optimum performance levels
o Ensures data/media recoverability by implementing and validating a schedule of system backups and database archive operations
o Conducts routine hardware and software audits to ensure compliance with established standards, policies, and configuration guidelines
o Prepare Known Error Database and prepare lower tiers to manage any issues better
o Participate and technically drive till resolution on outage bridges to reduce time to repair
o Participate in RCA and identify areas of improvements and drive improvement idea implementation.
Key Competencies and Skills:
o More than 7 years’ experience including 3 years exposure to Tier-3 skills
o Worked in a Heterogeneous environment in large data center environment
o Excellent analytical and problem solving skills coupled with very strong English language communication skills
o Have been responsible for day-to-day systems management, providing Tier 3 level support for Windows &VMware systems in a Production Environment
o Have provided a very high level of Windows & VMware expertise in support of Incident, Change, Patch, and Problem management.
o Be able to diagnose and resolve all types of Linux issues independently and with teams.
o Interact with other technical and project teams; including external vendors, customer, data center staff, network, storage, application, and client teams.
o Write documentation on policies, change procedures, and best practices to address issues.
o Independently resolve technical and/or project issues, escalating when necessary.
o Desirable to have all round experience in multiple operating systems (Vmware, Linux and Windows) , reasonable familiarity with storage, network and databases.
Education and Qualifications:
o Degree in Computer Science or equivalant.
o Proficiency in multiple areas of Operating systems