AT&T Sr. Associate, Technical Support in Hyderabad, India

Responsible for installing, configuring, and maintaining Hardware & Operating system servers, in support of business processing requirements. May also be responsible for software installations on request basis and 24/7 production support.

Roles and Responsibilities:

Day – Day Work Activities (Operations and Support):

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.

• Perform regular file archival and purge as necessary.

• Create, change, and delete user accounts per request.

• Create, deploy Changes as per user requests.

• Repair and recover from hardware or software failures.

• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.

• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.

Key Competencies and Skills:

RHEL 6.0 - 7.0, Windows 2008 and above, VM Ware/VCP 5.0 higher

Preferred Skills/Experience:

Mandatory Skills:

• RHEL 5, 6, 7 (Minimum Experience required - 4 Yrs).

• Exposure in Data Center & Cloud Infrastructure (vSphere 5.X with Operations Management) (Minimum Experience required – 4 Yrs).

• Exposure in Cloud Management Platform(vCloud Suite, VMware Integrated OpenStack)

• Veritas Info Scale Availability 7.x for Unix/Linux.

• Veritas Info Scale Storage 7.x for Unix/Linux.

• Fundamental Knowledge in Storage concepts.

Discretionary Skills:

• Solaris 8, 9, 10, 11.

• Solaris Containers/Zones, LDOMs, E15K, 20K, 25K Domain Infrastructure.

• Exposure to Sun Cluster 3.x.

• Patch Management.

• Change Management.

Education and Qualifications:


• Overall 3 - 6 Yrs

• Bachelor's degree in Computer Science.

• Minimum of 3 years’ experience in support of Infrastructure.

• Good Communication Skills.

Additional Information:

Shift Timings:

• 6:00 AM – 3:00 PM IST - Day Shift.

• 9:00 PM – 6:00 AM IST - Night Shift.

Note: Shift timings are standard and applicable as per Monthly rotation basis.