AT&T NetOps Specialist Mid (Government) in Honolulu, Hawaii
AT&T NetOps Specialist Mid works under general supervision and is responsible for the following:
Monitor the infrastructure and network, responding appropriately to alerts and events.
Respond to incidents from triage through resolution, including escalations, where appropriate.
Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services.
Provide root cause analysis documentation in accordance with Government procedures.
Provide data center support where appropriate.
Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues.
Provide incident notification to Government representatives.
Work is performed in 24/7 environment and must be able to work second/third shifts, weekends, and holidays.
5 or more years of relevant experience
Flexibility to work in 24/7 environment
Must be able to work second/third shifts, weekends, and holidays as needed
Certified in accordance with DODD 8570.1 / possess at least two active certifications of the following:
Computing Technology Industry Association (CompTIA) A+, Network+, Microsoft Technology Associate (MTA) certification, Security+ CE
DODD 8570.1 Information Assurance Technician I, II or III, as required by the environment.
Active Secret Clearance
Must be a US Citizen and possess or be able to obtain clearance