AT&T NetOps Specialist Mid (Government) in Honolulu, Hawaii

AT&T NetOps Specialist Mid works under general supervision and is responsible for the following:

  • Monitor the infrastructure and network, responding appropriately to alerts and events.

  • Respond to incidents from triage through resolution, including escalations, where appropriate.

  • Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services.

  • Provide root cause analysis documentation in accordance with Government procedures.

  • Provide data center support where appropriate.

  • Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues.

  • Provide incident notification to Government representatives.

Work is performed in 24/7 environment and must be able to work second/third shifts, weekends, and holidays.

5 or more years of relevant experience

Flexibility to work in 24/7 environment

Must be able to work second/third shifts, weekends, and holidays as needed

Certified in accordance with DODD 8570.1 / possess at least two active certifications of the following:

Computing Technology Industry Association (CompTIA) A+, Network+, Microsoft Technology Associate (MTA) certification, Security+ CE

DODD 8570.1 Information Assurance Technician I, II or III, as required by the environment.

Clearance:

Active Secret Clearance

Must be a US Citizen and possess or be able to obtain clearance