AT&T Enterprise Service Desk Specialist Mid (Government) Kaneohe Bay, HI in Honolulu, Hawaii

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Government Support

Keep the wheels of government turning 24/7

In a Government Support role, you’ll join a trusted team of experts who connect over 1,200 different agencies to serious security and mobility. Your work will help make the networks that our country runs on more protected, agile and effective. You will be a part of a great team in Hawaii at Kaneohe Bay!

Enterprise Service Desktop Support works under general supervision and conducts operations in support of the Enterprise Service Desk. These operations include but are not limited to the following:

  • Executing Scripts

  • Answering Calls

  • Troubleshooting/resolving/and or escalating technical issues

  • Open and close tickets

  • Correlate events and incidents for management of Information Technology Services

Requirements:

1 year experience in Information Technology

1 year of customer service experience in IT

Certified in accordance with DOD 8570.01-M Information Assurance Technician II (IAT 1: A+ Network+ SSCP)

Must be a US Citizen and possess an Active DoD Secret clearance

High school Diploma or General Equivalency Diploma (GED)

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V