AT&T Specialist Customer Service in Greenwood Village, Colorado
Management level representative who assists external customers with routine requests, questions, and concerns regarding their service through research and resolution.
Key Roles and Responsibilities: May receive and/or places telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures to handle any/all aspects of customer accounts, including solicitation, inquiries, and problem resolution. Resolves more complex residential/ business inquiries, complaints, and billing questions. Cultivates and maintains on-going customer relationships. Handles situations which may require adaptation of response or extensive research according to customer response. Uses computerized system for tracking, information gathering, and/or troubleshooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires extensive knowledge of company, products, and/or services. May require advanced problem solving and/or sophisticated sales techniques. May assess needs and suggest/promote alternative products or services. Requires ability to navigate a computerized data entry system or other relevant Uses computerized system for tracking, information gathering, and or troubleshooting; requires ability to navigate a computerized data entry system or other relevant applications.
Education: High School Diploma or GED preferred.
Experience: Typically requires 0 to 2 years relevant experience in area of responsibility. Supervisory: No.