AT&T Business Manager in Košice,

Location: Kosice, Slovakia

Working time: US working hours

We are looking for Business Manager to join our LCM team in Kosice office. This is a great opportunity for someone who is very organized, great with numbers, excellent communicator and is looking to start their career within AT&T. You will gain international experience, use English on a daily basis and help us grow as a company globally.

Roles and Responsibilities:

Working as Business Manager, the employee will be responsible to:

  • Provide contractual billing inquiry/dispute stewardship reports

  • Act as Customer Advocate for billing-related escalations

  • Perform Root Cause Analysis (RCA) of chronic billing errors, identify remediation requirements and work with partner teams/organizations to drive process and/or operational improvements

  • Conduct pre-bill investigation / validation of significant fluctuations of monthly billing and work with partner teams/organizations to implement quality measures for remediation, ensuring identified corrections are complete prior to bill submission

  • Coordinate with Service Delivery, LCM, Sales and billing partners to ensure that appropriate rate/bill trigger information is implemented

  • Create and maintain Service Level Metrics & Dashboard reports for specific client deals, disseminate results and participate on monthly client review call

  • Calculate and communicate credits and penalties related to missed Service Levels

  • Evaluate SLA reports for accuracy, outliers and contact necessary parties to validate and modify data as needed

  • Manage contractual reports to ensure on time completion/delivery

Key Competencies and Skills:

Skills and Experience:

  • Advanced written & spoken English

  • Advanced MS Office Skills (Word, Excel, Outlook)

  • Project Management

  • Billing Management

  • Reporting

  • Technical knowledge of IT operations (Networking-Telecom Preferred)

  • Works well with others/team work

  • Ability to work in a regulated environment

  • Good communication

Education and Qualifications:

University degree

Excel VBA/macros – preferred

CCNA knowledge beneficial but not required.

Additional Information:

Location: Kosice, Slovakia

Contract: unlimited

Working time: This position requires candidate to work in US Eastern time zone 2.00pm - 10.30pm Slovakia time.