AT&T Account Profiler in Bratislava - Rača,

Location: Kosice, Slovakia

Working time: 2 shift system, US/EMEA working time

Roles and Responsibilities:

  • Create and profile new accounts for AT&T services

  • Order service administrator id¡¦s for new accounts

  • Review contracts in PCS Homer tracking system

  • Perform tasks in EFMS when account profiling tasks are received

  • Update GIOM with new account setup id¡¦s

  • Keep the billing coordinators for various countries informed of new and updated accounts for customers

  • Update account profiling tasks in GCSM and submit to EFMS/Project Management

Key Competencies and Skills:

  • Two or more years experience in customer service, collections, or sales

  • Knowledge of Word, Excel, PowerPoint, and Outlook

  • Strong communication, problem solving, decision-making and negotiating skills

  • Ability to plan/organize work activities and influence/persuade others

  • Fluent English language required

Education and Qualifications:

  • Business Product Line experience & knowledge

  • Experience with Data Analysis & Reporting

Additional Information:

Fixed term contract !!!