AT&T ABM Mobility Bill Validation Specialist in Bratislava,
The Access Billing Dispute Specialist will be a part of the Access Billing Management (ABM) team within Finance organization. The Access Billing Dispute Specialist will manage billing queries and disputes for mobility telecom supplier invoices in the U.S.
Roles and Responsibilities:
o Managing supplier billing related mismatches and disputes. Dispute management involves regular communication, negotiations via e-mails, conference calls, Telepresence or occasionally face to face meetings.
o Support the investigation and resolution of complex inventory issues
o Establish and maintain an effective working relationship with the vendors, AT&T partner organizations and the broader ABM teams
o Support key controls, financial audit
o Support inventory management and accuracy. Proactively suggest solutions to ensure continuous improvements in areas of responsibilities.
o Support ABM team to improve Invoice Processing and Dispute Management process. Help to identify root cause of disputes and work with the vendors and partner organizations on improvements.
o Anticipate problems and drive resolutions using good judgment and negotiation skills.
o Identify ways to share information / experience / knowledge that enhances process effectiveness.
Key Competencies and Skills:
Accuracy – attention to details with a methodical and organized approach
Experience with reporting and metrics- strong numerical skills
Excellent degree of PC literacy (MS Office, Outlook, etc.) excellent MS Excel skills including advanced use of functions
Ability to work to tight deadlines while maintaining output quality
Good organizational skills, self disciplined and a team player with good interpersonal skills
Flexible, Analytical mind, Problem solver
Ability to work with teams and vendors across countries/regions, Cultural Awareness
Understanding of the AT&T Access management/ Finance procedures is an advantage
Strong knowledge of AT&T process environment - Knowledge of AT&T Telecom supplier billing and ordering tools and processes is an advantage
Strong knowledge of Telecom Products and Services
A good team player with commitment and positive attitude.
Education and Qualifications:
University education- Economic or Finance degree preferred
Secondary school education - A level
Fluent English language communication skills are required, including proficient writing ability, plus knowledge of other European languages is an advantage
Working hours: EMEA
Contract: depending on experience (fixed or unlimited)