AT&T Senior Product Marketing Manager in El Segundo, California
•Manage and own resolution of production issues impacting the customer experience or product profitability with the EG Video Products. For example, issues related to receivers (CPE), content ingestion, serviceability, installation, offers, billing, and sales.
•Provide accurate and timely updates on production issues to management and impacted cross-functional departments.
•Have the ability to articulate complex issues and requirements through clear and concise documentation.
•Document current and to-be business processes, provide recommendations for enhancements and implement changes.
Working as a Sr. Product Marketing Manager, you will be responsible for creating local customer demand, local go-to-market marketing and local communication strategies focusing on AT&T new and emerging technologies, products and applications. You will develop local programs to increase attachment rate of voice/data features/accessories including local cross sell / up sell product strategies, and tracking of smart phone and data products to show ROI impact on implemented plans.
Five years experience in product life cycle management required
Strong analytic and fact-based decision-making skills
Proven ability to translate ideas and vision into product definition and requirements
Proven ability to launch and support ideas and vision
Proven ability to work on and track multiple projects simultaneously
Proven ability to successfully partner with other organizations including technology, go-to-market, and device teams
Strong written, verbal and oral presentation skills
Strong strategic thinking skills
Working knowledge of assigned product(s), company functions, marketing and/or service policies and procedures and excellent communication.
Proficiency in PowerPoint, Excel, Word and other standard office computer applications
Six or more years experience in product lifecycle management
Experience in wireless services, data, and / or high tech industry--messaging experience
Ability to anticipate risks and devise contingencies to manage them
BA in Marketing or Business preferred