AT&T Unified Communications & Collaboration (UCC) Engineer (Government) in Columbia, Maryland

AT&T Global Public Solutions requires a Lead-Level Unified Communications & Collaboration (UCC) Engineering Specialist to join the team. In this role, you will lead designing and managing the UCC environments for a large-scale government client with a 500,000+ size user base. You will be responsible for evaluating, designing, configuring, and implementing hardware and software components for cloud and on-premise voice, video, chat, IM and conferencing. You will work with your team mates to help maintain technical roadmaps and assist in project forecasting. Additionally, you will lead research and development efforts pertaining to development of new features and capabilities.

  • Coordinating work with engineering and operational staff to evaluate, design, and deploy changes to UCC standards that optimize service quality and employee productivity within a standard systems engineering framework

  • Serving as the highest point of escalation for audio, video, and web conferencing problems that could not be resolved by Tier 1-3 support teams

  • Ensuring that the tools and processes are in place to manage performance, capacity, availability, and quality

  • Providing feedback to improve workgroup effectiveness

  • Bachelor’s degree in an Information Technology or related discipline (Computer Science, Software Engineering, Math) and 6 years related work experience with operating system hardware and/or software and components

  • In lieu of a degree, a minimum of 8 years of experience with IT infrastructure in a large IT environment with many categories of devices, infrastructures, and operating systems; experience could include mainframe and/or distributed environments

  • Microsoft Skype for Business and Lync 2013 Infrastructure and Clients

  • Microsoft Office 365 – Skype for Business Online

  • Experience with implementing Office 365 and Lync 2013

  • Microsoft Skype for Business over virtual clients (VMWare, etc)

  • Video, Voice, Web Conferencing (e.g. Skype, Vidyo, Blue Jeans), and IP Telephony Technologies

  • UCC Communications Protocols (SIP, RTV, WebRTC, H.264, and H.323)

  • DOD 8570 IASAE Level II Certification is required.

Desired Experience, Education, and Certifications:

  • MCSE (Microsoft Certified Systems Engineer)

  • Working knowledge on Azure Active directory objects, security groups and directory integration with different services.

  • Ability to manage MS Active Directory using PowerShell commands (ADSI)

  • Knowledge of Java to integrate with MS Active Directory and Exchange or Skype for Business/Lync.

  • Knowledge of server virtualization platforms HyperV.

Required Clearance: Active SECRET

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V