AT&T ServiceNow Engineer (Government) in Columbia, Maryland
The candidate will be the ServiceNow Subject Matter expert responsible for the configuration/customization of an existing ServiceNow system, including creating workflows, build service requests from customer requirements, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service, use scripting tools and ServiceNow functionality to create script to automate rote tasks being done in ServiceNow, perform integrations and process automation using ServiceNow Orchestration, gather specifications from the IT department and deliver a product/release that meets the needs presented.
Create requirements definitions and technical specifications documentation plus load, manipulate and maintain data between Service-now and other systems.
The candidate will work with IT managers to generate views and reports as needed, analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap, be competent with ITIL/ITSM processes.
The candidate should be a self-starter that can identify requirements and assemble and lead a small team to produce results.
Strong background in ITIL, Agile development, requirements definition, and systems development.
A Master’s Degree in a Computer or Math related field with eight (8) years’ experience in the following: Domain Name Server (DNS), Network Time Protocol (NTP) and IP routing protocols. A Bachelor’s Degree with ten (10) years’ experience; an Associate’s Degree with twelve (12) years’ experience may be substituted for the Master’s Degree. No degree with fifteen (15) years’ experience in field in acceptable.
Required Clearance: Candidate must have a TS/SCI polygraph clearance.
Desired: ServiceNow Developer/Administrator (Subject Matter Expert 3) with DoD 8570.01-M appropriate certification .
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V