AT&T Change Manager in Buenos Aires, Argentina

• Act as the primary interface for all related change / hard & soft MACs requests utilizing the available Change/Incident tools from the different accounts.

• Act as the primary interface for all service requests arriving to AT&T from the Customers and then swiveling over to equivalent AT&T tools

• Communicate with Requestor(s) to confirm requirements as necessary. Work with Requestor to drive to complete Minimum Data Set (MDS) entries if insufficient.

• Act as the change facilitator during approved customer change windows

• Ensure changes are fully approved before execution

• Open up joint bridge with AT&T execution team to ensure they know change is approved and they are ready to execute

• Report back success/failure of change

• Update change results in the HPSM ticket and close the record, as appropriate

• Escalate to IBM / AT&T account team if change results are not what is expected (ie., change will exceed approved timeframe, change did not yield expected results, or change and an unexpected impact, etc.)

• Follow all customer required Pre/Post change activities as it relates to Network changes

• Responsible for representing changes at both Internal & Customer facing Meetings

• Responsible to Update, downgrade or close Incident tickets whenever needed

Roles and Responsibilities:

• Act as the primary interface for all related change / hard & soft MACs requests utilizing the available Change/Incident tools from the different accounts.

• Act as the primary interface for all service requests arriving to AT&T from the Customers and then swiveling over to equivalent AT&T tools

• Communicate with Requestor(s) to confirm requirements as necessary. Work with Requestor to drive to complete Minimum Data Set (MDS) entries if insufficient.

• Act as the change facilitator during approved customer change windows

• Ensure changes are fully approved before execution

• Open up joint bridge with AT&T execution team to ensure they know change is approved and they are ready to execute

• Report back success/failure of change

• Update change results in the HPSM ticket and close the record, as appropriate

• Escalate to IBM / AT&T account team if change results are not what is expected (ie., change will exceed approved timeframe, change did not yield expected results, or change and an unexpected impact, etc.)

• Follow all customer required Pre/Post change activities as it relates to Network changes

• Responsible for representing changes at both Internal & Customer facing Meetings

• Responsible to Update, downgrade or close Incident tickets whenever needed

Key Competencies and Skills:

Skills and Experience:

• Advanced written & spoken English

• Advanced MS Office Skills (Word, Excel, Outlook)

• Reporting

• Basic Technical knowledge of IT operations (Networking-Telecomm Preferred)

• Works well with others/team work

• Ability to work in a regulated environment

• Good communication

Education and Qualifications:

Working knowledge of AT&T products and services