AT&T IP Telephony Support Engineer - Tier 2 in Brno, Czech Republic
We are looking for IP Telephony Support Engineer to provide Tier 2 support for incidents related to customer’s Cisco IP telephony environment.
This includes technical, leadership and communication skills to interface with customer and peer AT&T teams to recover complex IPT problems real time and restore service per SLA agreements.
Roles and Responsibilities:
∙ Tier 2 Advanced Technical support for the products delivered in this 24x7 telephony and voice environment.
∙ Responsible for monitoring and responding to technical hardware and software problems utilizing a variety of testing tools and techniques in support of the telephony
∙ Consulting with customers and 3rd party vendors
∙ Acting as an interface to customers - accepting trouble reports and resolving such on timely manner and per given SLAs.
∙ Actively troubleshooting complex incidents and implementing break/fix changes
∙ Working closely with internal and external technical teams to resolve customer issues.
Key Competencies and Skills:
∙ CCNA Collaboration / CCNA Voice certification or equivalent working experience.
. Experience monitoring and troubleshooting MCS Servers, UCS Servers, CUCM/Unity Applications, Analog Gateways, CME/CUE
∙ Experienced with network monitoring tools and ticketing systems.
∙ Experience with Network and/or IP Telephony troubleshooting and resolving technical incidents in customer environment.
∙ Advanced understanding of LAN and WAN Inter-networking Devices - Routing, Switching, Subnetting.
∙ Advanced understanding and working knowledge of the data flow between various network infrastructures and their end points.
Education and Qualifications:
Excellent English both written and spoken
Team player, responsible and driven through resolution approach
University degree or equivalent exprience
2 years of relevant work experience with Network Support and/or IP Telephony support is desired but not essential.
This position needs to support 24/7 business need with rotational shift pattern.
Initial working hours Mon-Fri 9am-5:30pm, with a move into rotating shifts (morning/nights) in the future.
This position could be suitable for a professional looking to progress his career, current student or soon to be graduate, feel free to apply, we look forward to hearing from you.