AT&T Sr. Technical Specialist, Advanced Technical Support in Bengaluru, India
This position Senior Member of Technical Staff in the ATS IP Core is responsible for supporting the IP/MPLS core backbone in a Tier 3 role. Job responsibility includes being on-call and responding to Severity-1 outage situations, driving root cause analysis with vendors and instituting software and process fixes to improve network reliability. Additionally, the candidate must have excellent verbal and written communication skills as developing Methods of Procedure (MOPs) for new technology insertion is a key aspect of the job. Candidate must be well versed in supporting the DIRECTV AVB and NGBN networks from a problem resolution and new technology insertion perspective. It is desired that the candidate possess an understanding of SDN and of NFV, helping drive the future direction of AT&T’s IP/MPLS WAN network. Cisco CRS and GSR platform expertise is required as well as white box technologies using merchant silicon and open sourced Network Operation Systems for inter-city IP/MPLS traffic transport.
Roles and Responsibilities:
Candidate will deliver Methods of Procedure (MOP) documents for new technology insertion projects on the IP backbone network. Additionally, candidate will be required to support any production network issues during the on-call rotation, driving root cause analysis and improvements in the network.
Key Competencies and Skills:
-Strong technical skills
-Strong written and oral communications skills
-Time management/self directed
-8+yrs of relevant experience
Education and Qualifications:
Bachelor's degree in computer science or electrical engineering (or equivalent experience)
Shifts:UK Shift (flexible to work extended hrs & on call as & when required)